Refund policy

Refund Policy

Saylor Marie Smocks does not accept returns or exchanges due to the nature of our products. All sales are final. If your order arrives damaged (as determined by Saylor Marie Smocks), incorrect, or defective (as determined by Saylor Marie Smocks), you must contact us at saylormariesmocks@gmail.com within 7 days of receiving your order (verified by USPS tracking). Items must be shipped back within 5 days of receiving your return label via the email you provided at checkout. After that window, the item(s) will no longer qualify for an exchange or a store credit refund. All item(s) must be in brand-new, unworn condition, free of odors or stains, and returned in the original clear packaging with tags attached.

Once we receive and inspect your return, please allow up to 7 business days for the refund to be processed to your original payment method or issued as a store credit (determined by Saylor Marie Smocks).

If you receive a damaged, defective, or incorrect item, please contact us at saylormariesmocks@gmail.com. Please allow 2–3 business days for a response.

You may always reach out with return-related questions at saylormariesmocks@gmail.com

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Damages and Issues

Please inspect your order upon arrival and contact us right away if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Because our products are handmade, slight variations are normal. We do not issue store credit for minor imperfections such as uneven smocking, slight size variations, loose threads, etc. Saylor Marie Smocks will determine which items meet the criteria for return.

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Refunds

We will notify you once your return has been received and inspected. Refunds will be issued to your original payment method within 7 business days, or you may receive a store credit. Please note that your bank or credit card provider may require additional time to process and post the refund.

For any questions or concerns, please contact us at saylormariesmocks@gmail.com